Is Social Media The Next Big Bang?

I am currently engrossed in the most amazing book by Bill Bryson, some of you will probably have read it already – “A Short History of Nearly Everything” for which he won the prestigious Aventis Prize in 2004 for best general science book. It’s a remarkable book and I believe the world would be a better place if it was mandatory in every school library.

I know I would certainly have taken an interest in science if this book was around in my day and had been readily available to break down the mysteries of atoms and photons.

Bill Bryson is a gifted story-teller and he presents the study of science through this book in an articulate, friendly and light-hearted way and more importantly, in a language everyone can understand.

The most curious thing happened when I was reading this book that had a profound effect on me.  Now I’ve only read the first few chapters so far but no matter what page I turned I couldn’t stop thinking about the incredible similarities between The Big Bang Theory and the arrival of Social Media… it’s quite extraordinary.

Night lights of US West Coast

What about this analogy?

The Big Bang Theory and social media both appeared as uncontrollable events, a force majeure, something that took hold at a moment in time and has been spreading ever since.

“It took three minutes for 98 per cent of all the matter there is or ever will be to be produced and voila! The Universe was born.”

I’m not saying that the “coming” of social media technology was conceived and completed in three minutes, but we do know that this phenomena exploded onto mainstream consciousness in a similar fashion and expanded with a parallel intensity … and is still spreading.

Both events appeared with a “hiss and a roar” on a magnitude of universal proportions.

Social media keeps on expanding…

“In less than a minute the Universe is a million miles across and growing fast.”

In less than six years social media has made a major impact on our lives… and continues to mature and grow on a daily basis.

And what about this from the Book?

“In 1965 Arno Penzias and Robert Wilson were troubled by a persistent background noise, a steady stream of hiss that was relentless and unfocused. It came from every point in the sky, day and night, through every season”.

(Does this remind you of  a small flightless blue bird that has its lodgings in every corner of the world?)

It was eventually discovered that this “persistent background noise” was in fact the edge of the Universe – some 90 trillion miles away!
[Read more…]

Twitter Analytics Tools – A Crowdbooster Review

Management of multiple social media accounts can be a huge drain on your time and resources. Never believe anyone who says social media is free! It ain’t! In this post I will review a Twitter Analytics and scheduling tool called Crowdbooster – no affiliate relationship is involved here so you get nothing but the facts without a pitch. And seeing as this is social – please share with the Tweet, Like, Share type buttons at the top.

Like most people you are probably feeling a little overwhelmed with the sheer number of social media accounts you need to be active on if you are in business.

You are also more than likely finding that tweeting, updating, sharing, liking, +1ing, In-ing (Ha!), pinning, stumbling, tumbling, checking in, digging and every other possible permutation is WEARING you out!

I have written previously about Twitter techniques to engage – this post is about how to cut down on the amount of time spent managing your social media accounts.

Social media analytics

Say hello to the wonderful world of social automation – and before you get up on to your high horse – yes, I can hear the chorus already:

Social is all about the conversation, it is about being in the “now”, it is in real-time… 

I agree, 100%!

And you should never automate conversations in social media, or thank yous, or any other more personalised interactions. Ideally you should check into social media frequently to reply to people… in real time.

However, there are certain aspects of social media which should be automated.

Some of the more mechanical tasks associated with managing your social media can take hours every day if you do these manually.

So, tools to assist with reducing the amount of time you have to spend on social media are a necessity.
[Read more…]

Social Media Marketing Experts Or Amateurs?

Why should you care about social media?

The rapid rise in social media over the last few years has given business owners some pretty exciting tools to connect with their customers.  Social media presents huge opportunities for dialogue in a global market where discussion, sharing information and exchanging ideas contributes to building better and longer lasting relationships with customers.

Who can you trust?

It has also produced a whole new wave of ‘social media marketing experts’ (SMME) or ‘social media managers’ (SMM) willing to be the voice of your business and take control of your social media strategy.

Social media manager with gag

While some SMM’s will prove themselves adept in managing your business campaigns with social cohesion, it still remains intangible for them to become the ‘voice’ of your business.  There has been a lot of debate over this as business owners scream long and loud “You’re crazy if you think I have time to twitter all day”.

With changes in the Internet happening at the speed of light, finding a SMM today is an interesting proposition. There is no code to follow so you need to be sure when casting your eye around to fill this role that you ask the right questions to ensure you get the right answers.  It is essential you confirm they are fully up to date with the increasing speed of changes in the social media landscape…

Beware the amateurs and the damage they can do!

Take a look at how this ‘voice’ of the business went seriously wrong:

You may be willing to hand over the “voice” and reputation of your business to a SMM company who knows nothing about your business.  Within a matter of hours your business is  let loose in the hands of some rookie sitting somewhere in a room full of thirty or forty people in their early 20’s working on commission and claiming to be versed and trained in the art of social media – its bollocks!

Is it a good idea to outsource social media?

How they can even start to get a handle on how your business or any other business operates is beyond me when you are one of hundreds of companies being offered a monthly package with a ‘one size fits all plan.’   You don’t have to look far on any of the social media platforms to recognise some of the accounts they handle and what a dismal job they are doing.

It may seem like an easy option to hand over the tricky job of understanding and using social media to a SMM company.  However, at best you will be ignored, at worst you will effectively damage your online brand and reputation by looking inept!

So… back to square one then?

You can’t afford to ignore the mighty social media giants because you don’t understand how social media works or because you won’t invest the time to learn this stuff.
[Read more…]

Lists on Twitter – Experienced Marketers Use This Small Trick To Get Big Results!

I am a lists person, I love making lists – some would say it was an obsession…

It’s  a common trait that a fellow Aries will instantly recognize.  So I can’t wait to share with you my new favourite list for 2012 – it’s Lists on Twitter – and it has become the crème de la crème of my social media tools.

There are so many reasons why I love this – it keeps all my favourite Twitter users in one place, gives me easy access, saves time, cuts out out all the noise on Twitter I don’t want and it gets me to where I want to be – instantly.

Using lists on Twitter to save time

Lists on Twitter is the most incredibly helpful tool in many ways and once you start using it – you will wonder how you ever got on without it.

As we all know Twitter is a microblogging service and it has become a social media phenomenon with more than 250 million users.

Twitter is changing the way we communicate!  It has rocketed into the mainstream and has vastly modernized the way customers view products and brands, so there is no need to reiterate here the power of this social media giant.

To get to know your way around Twitter and leverage it’s power for your business is not only smart, but to be quite honest – imperative! There is no doubt about it, Twitter is here to stay.  By implementing great Twitter techniques like Lists you can really start to recognize and measure Twitter’s impact and value.

Let’s talk about Twitter lists – you will see how easy this feature is to use.

Twitter gives you the capacity to create up to 20 lists and to follow as many lists as you want that others have created. As an example, you could put your friends in one list, your closest collaborators in another, your social media favourites in another, your gardening friends in one, your best bloggers in another and so on…

The Lists feature enables you to compile a list featuring all your favourite Twitter users. The really cool thing is once you have got your lists established it will provide you with a huge amount of information right at your fingertips for you to read and share.  Just by creating lists you have freed up the time you would have spent hunting around for valuable information from blogs and publications online.

It’s this easy:
[Read more…]

Tactical Twitter Techniques To Drive Engagement With Influencers

Who are the influencers in your industry niche?

How do you find them on Twitter?

How do you begin to engage with them on Twitter?

There are a number of techniques which can be highly effective in finding and beginning conversations with the influential Twitter users who you would like to build a relationship with.

Twitter for social media But first of all there is an extremely important point to be aware of…

Stop pitching!

Yes, if you want to be taken at all seriously in social media circles then you MUST stop the hard sell!

It is the first thing that will turn off the engagement tap for any users – not just influential ones. You have heard a thousand times that social media is where you build relationships, give value, join conversations… and I am telling you this is 100% the reality!

There has been a very powerful shift away from the pitch and it probably has a lot to do with consumers drowning in advertising messages, some overt and some covert. People hate being sold to and they particularly hate being sold to in a social or community space.

Next up – how is your online image?

Pay attention to how you look! What is your image like? Is it really cool to use the image of you with the wrestling mask on?… or your dog?… or an image you pinched off Google?…

Use a really good image! Not a posed photographer’s studio shot, but a warm, interesting human photo of you!

The most powerful short message about yourself is your bio!
[Read more…]

Dad Cooks Dinner – Social Media Disaster Follows!

Watching a brand being slaughtered on social media before your eyes can be a strangely compelling thing!

Is it schadenfreude?

Or is it more to do with gaining an understanding of how relentless and punishing Twitter and blogging can be if you get a campaign horribly wrong!

Whichever it was I noticed a particularly acidic Tweet tonight which was aimed directly at a US sauce in a jar company called Ragu.

I probably would have thought nothing of it except for the fact that the Tweet was from a really big US social media name Jason Falls. Jason owns a super high profile social media blog and consultancy called socialmediaexplorer so we are  talking serious influence here.

So I took a look at the link which took me to a post by a blogger named  CC Chapman. He had posted a blog titled “Ragu Hates Dads” – a self-admitted rant, this post really took it to Ragu in a big way on a number of issues.

Remember this is Twitter so this stuff is happening really fast!

CC Chapman would have to be typing frantically to get the post out so quickly!

What was Ragu’s social media faux-pas?

Well, it was more an entire advertising campaign miscalculation. The video which is the main focus of the campaign is below:


Apart from the obvious sexual stereotyping the video is pretty innocuous. Blokes are mainly useless in the kitchen – OK with waffles or grills, and when their wives are relieved of their cooking duties they drink cocktails or wine or sometimes even interact with the kids…

Who wrote this stuff? Ugghhh!
[Read more…]